Returns & Refunds Policy

At Johnny Retro, we take pride in producing quality sauces and want you to be completely satisfied with your purchase.

Returns

We offer a 30-day return period from the date you receive your order.

To be eligible for a return, products must:

• Be unopened, unused, and in their original condition.
• Be in their original packaging with seals intact.
• Be accompanied by proof of purchase (such as your order confirmation or receipt).

Due to food safety requirements, we cannot accept returns of opened food products unless the product is faulty, damaged, unsafe, or incorrect.

To request a return, please contact us at info@factory18.com.au within 30 days of receiving your order.

Returns should not be sent back without prior approval. Once your return request has been reviewed, we will provide instructions on how and where to send the item.

Return Address:
Factory 18

18/45 McArthurs Road

Altona North VIC 3025

Damaged, Faulty or Incorrect Orders

Please inspect your order upon arrival.

If your order arrives damaged, defective, contaminated, expired, or if you receive the wrong product, please contact us as soon as possible at info@factory18.com.au and provide:

• Your order number
• A description of the issue
• Photos of the product and packaging where applicable

We will assess the issue and, where appropriate, offer a replacement, refund, or other remedy in accordance with Australian Consumer Law and the New Zealand Consumer Guarantees Act.

Non-Returnable Items

For food safety and quality reasons, we cannot accept returns for:

• Opened sauce bottles or food products where the seal has been broken
• Products that have been consumed or partially consumed
• Change-of-mind purchases
• Sale or clearance items
• Gift cards

If you have any questions about whether your item is eligible for return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges for food products.

If you have received an incorrect or faulty product, please contact us and we will arrange a replacement where appropriate.

Refunds

Once we have received and inspected the returned product, we will notify you of the outcome of your refund request.

If approved, refunds will be processed to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at info@factory18.com.au

Your Consumer Rights

Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law or the New Zealand Consumer Guarantees Act.

If a product has a major fault, is not of acceptable quality, is unsafe, or does not match its description, you may be entitled to a repair, replacement, or refund as provided by applicable consumer protection laws.